A Little Help Goes a Long Way

Good Questions.
Real Support.

For the things you make, play, and imagine.

Find a quick answer, untangle an issue, or ask us something new. We’re here to help you find your next step.

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A Few Straight Answers.

Based on what’s available on the site today. Still unsure? Just ask us.

01Software & Games

Do I Need a Subscription to Use ArthenSoft Software?

ArthenSoft is built around buying software once and keeping your copy. The site describes direct purchases as DRM-free, without recurring software rent. ArthenSoft is coming soon; ArthenServe is a separate service.

Can I Download ArthenSoft Software Today?

ArthenSoft is coming soon. We’ll publish individual products and downloads when they’re ready. Read the ArthenSoft ownership promise in the meantime.

How Can I Report a Bug or Get Help With a Download?

Tell us the product name, version, operating system, and what happened. Include the steps that reproduce the problem and any error text, with personal details removed. For a purchase question, an order reference is useful if you have one. Never send passwords, license keys, or payment card details.

02Private AI & Services

How Do I Get Access to ArthenServe?

ArthenServe is in early access. Tell us what you would like to run, and we can discuss availability, supported models, limits, pricing, and integration options. Sending a support message does not create an account, issue an API key, or start a subscription. Explore ArthenServe.

Does ArthenServe Keep My Prompts or Train on My Data?

ArthenServe’s privacy promise states that inference runs on Arthenfold-owned hardware, without retaining prompts, submitted files, or generated results after processing, training on your data, or reselling it. Save any results you want to keep. Account, billing, operational, and support records are separate from AI content.

Should I Include Private AI Content in a Support Request?

Only share what is needed to explain the issue. Prefer a redacted error, approximate request time, model name, or a small example using made-up data. Support correspondence is not covered by ArthenServe’s no-content-retention promise. Contact us before sending regulated or sensitive material.

03General Questions

Where Can I Ask About Accounts, Orders, or Something Else?

Email support@arthenfold.com. Use an email address you can receive replies at, and include the relevant product or service in your message. You do not need to sign in to contact us.

Let’s Figure It Out

Your Question.
Our Inbox.

Tell us a little about what you need. Your message goes to Arthenfold support, and we can reply to the email address you provide.

A Helpful Starting Point

The product or service you’re asking about
What you expected and what happened instead
Your app version and operating system, if relevant

Please leave out passwords, API keys, payment card details, and sensitive files. Support messages are sent by email and are separate from ArthenServe’s AI processing privacy promise.

Prefer Email? Write to Us